Important Information

Hotel Policies

Check-in

-Guest will be required to present his own valid credit/debit card upon check-in along with a valid form of identification.
-Check-in time is any time after 2 pm due to high volume of occupancy, if you arrive earlier, the receptionist will be pleased to store your luggage until your room is ready.

Check-out

-Check-out is at midday, 12.00 noon.
Any request for early arrivals or late departures beyond these times will be subject to hotel’s availability and on extra charge.

Children’s Policy

– First Child Up To 11.99 Years Free Of Charge With Shared Parents’ Room.
– First Child Up To 11.99 Years Free Of Charge With Shared Parents’ Room.
– Second Child From 0 To 5.99 Years Free Of Charge With Shared Parents’ Room.
– Second child from 6 till 11.99 years will be charged by 50 % of adult rate In DBL room.
– Maximum two children sharing their parent’s room.
– A copy of the Children birth certificate is required, and I.D. for adults.

Extra beds

-The maximum number of extra beds in a room is 1.
-All children under 12 years are charged USD 5 per night for extra beds.
-Any type of extra bed is upon request and needs to be confirmed by management.

Payment Policies

-Prices are per room
Included: Breakfast
Not included: 1 % City tax, 12 % Property service charge
-Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
-Upon arrival, you can pay cash or by a credit card number such as VISA, MasterCard
-Under Egyptian law all foreign guests must pay in a foreign currency, not in Egyptian currency.Egyptian citizens are required to pay in the local currency according to the exchange rate at the time of payment.

Cancellation & No Show policy

-You can easily cancel or change your booking ! Just follow the link from your confirmation email.
-For individual booking :In case of cancellation within 2 days prior to arrival, the cancellation will be free of charge.
-In case of no show or same day cancellation, 1 night will be charged for each room as cancellation fees.
-In case of any increase on governmental taxes, sales taxes, fuel and energy charge, the hotel keeps the right to apply this increase immediately & without any prior notice.

VALUABLES

-If you travel with valuables, there is a safety box in your wardrobe. The Hotel is not responsible for any stolen or lost items.